Return & Refund Policy

At vaachak-in, we want you to love every handmade piece you receive. Because our products are handcrafted, we follow a fair and transparent Return & Refund Policy that balances your satisfaction with respect for the artisans who create each item. Please read this policy carefully before placing an order, as it explains when returns are accepted, how refunds are processed, and what conditions apply.

1. Handmade Variations Are Not Defects

Each product is made by hand, so minor differences in colour, texture, size, finish, and pattern are natural and expected. These variations reflect the authenticity of handcrafted work and are not considered defects. We therefore do not accept returns based solely on such natural variations.

2. Eligibility for Returns

We accept returns and replacement requests for items that are damaged in transit, defective in manufacturing, or where an incorrect item has been delivered. To be eligible, you must report the issue within 48 hours of delivery, with clear photographs of the product and packaging, along with your order number. The item must be unused, in its original condition, and returned with all original packaging, tags, and accessories.

3. Non-Returnable Items

Certain items are not eligible for return, including customised or personalised products, made-to-order items, clearance or final-sale items, and products that have been used, washed, altered, or damaged after delivery. Items returned without prior approval, or reported after the 48-hour window, may not be accepted.

4. How to Request a Return

To request a return or replacement, contact our support team at support@vaachak.in or 081800 12987 with your order number and supporting photographs. Our team will review your request and, if approved, share the next steps for return pickup or self-shipment. Please do not ship any item back without our confirmation, as unauthorised returns cannot be processed.

5. Return Shipping

If the return is due to our error — such as a damaged, defective, or incorrect item — we will arrange a reverse pickup or reimburse reasonable return shipping costs. Where a pickup service is not available at your location, you may be asked to self-ship the item, and we will guide you through the process. We recommend using a trackable shipping method, as we cannot be responsible for items lost in return transit.

6. Inspection and Approval

Once we receive the returned item, our team will inspect it to confirm that it meets the eligibility conditions. We will notify you of the approval or rejection of your return after inspection. If the item does not meet the conditions described in this policy, it may be returned to you, and a refund or replacement may not be issued.

7. Replacements

Where a replacement is approved and the same product is available, we will dispatch the replacement at no additional cost. If the product is out of stock or no longer available, we will offer a suitable alternative or a refund, based on your preference.

8. Refunds

Approved refunds are processed to your original payment method within 7–10 business days after we receive and inspect the returned item. The exact time for the amount to reflect in your account depends on your bank or payment provider. For prepaid orders, the refund is issued to the original source; for eligible cash-on-delivery orders, refunds are processed to a bank account or other method you provide.

9. Cancellations

You may request to cancel an order before it is dispatched by contacting us promptly. Once an order has been dispatched, it cannot be cancelled but may be eligible for return under the conditions of this policy. For prepaid orders cancelled before dispatch, the full amount will be refunded.

10. Damaged or Missing Items on Delivery

If your package appears tampered with or damaged at the time of delivery, we recommend that you refuse the delivery or record clear photographs immediately and contact us. Reporting such issues quickly helps us resolve your concern and raise claims with our courier partners.

11. Partial Returns and Combos

For orders containing multiple items, you may return only the eligible item(s). For combo or bundled products offered at a special price, returns may be accepted only for the entire bundle unless otherwise stated.

12. Exceptions and Discretion

We aim to be fair and reasonable. In genuine cases that fall outside the strict conditions of this policy, we may exercise discretion to find a fair resolution. Any such accommodation does not waive our right to enforce this policy in future cases.

13. Quality Checks Before Dispatch

Every order undergoes a quality check before it leaves our facility. Our team inspects each handmade item for finish, completeness, and packaging integrity so that the product you receive matches the quality standards we are proud of. Because handmade pieces carry natural variations, these checks focus on genuine flaws rather than the small, expected differences that make each piece unique. Despite our best efforts, if something is not right on arrival, we will work with you to make it right under the conditions of this policy.

14. Wrong or Missing Items

If you receive a wrong item, or an item is missing from your order, please notify us within 48 hours of delivery with your order number and clear photographs. After verification, we will arrange to send the correct or missing item at no additional cost, or issue a refund where a replacement is not possible. Prompt reporting helps us investigate with our packing and courier partners and resolve such issues quickly and fairly.

15. Refund Methods and Timelines

Refunds are issued to the original payment method used at the time of purchase. For prepaid orders, the amount is credited back to the same card, UPI, wallet, or bank account. For eligible cash-on-delivery orders, refunds are processed to a verified bank account that you provide. While we initiate refunds within the stated timeline after inspection, the time taken for the amount to appear in your account depends on your bank or payment provider, and is typically completed within 7–10 business days.

16. Returns During Sales and Offers

Products purchased during special sales, festive offers, or clearance events remain subject to this policy, except where an item is expressly marked as final sale or non-returnable. Any discount applied at the time of purchase is reflected in the refund amount, which means refunds are processed for the actual amount paid rather than the original list price. Free gifts or bundled items received as part of a promotion may need to be returned along with the main product.

17. Condition of Returned Items

To be eligible for a refund or replacement, returned items must be unused, unwashed, and in their original condition, along with all original packaging, tags, labels, and any accessories or complimentary items included with the order. Items that show signs of use, damage caused after delivery, or missing components may be rejected, or may qualify for only a partial resolution at our reasonable discretion after inspection.

18. Communication and Support

Throughout the return process, our support team will keep you informed at each stage, from request acknowledgement to pickup, inspection, and final resolution. We encourage you to retain your order number and any reference numbers shared with you, as these help us locate your request quickly and respond without unnecessary delay. Clear photographs and a short description of the issue also help us resolve your concern faster.

19. Contact Us

For any return, replacement, or refund query, contact our support team at support@vaachak.in, call 081800 12987, or write to Kingsbury, Pride World City, E2-702, Charholi Budruk, Pune, Maharashtra 412012. We are here to help and will work with you to resolve genuine concerns promptly.