Frequently Asked Questions (FAQs)

Find quick answers to the most common questions about vaachak-in, our handmade products, shipping, returns, and more. If you can’t find what you’re looking for, please contact our support team.

What does “Vaachak” mean?

“Vaachak” means a reader or a speaker — a voice. We see ourselves as the voice that carries the stories of India’s artisans and their handmade creations to your home.

Are all your products handmade?

Yes. Every product is handcrafted by skilled artisans across India. Because each piece is made by hand, small variations in colour, texture, and finish are natural and celebrate the authenticity of handmade work.

Where are your products made?

Our products are made in artisan clusters across India, including Odisha, West Bengal, Rajasthan, Uttar Pradesh, and other craft regions, depending on the craft form.

Do you ship across India?

Yes, we ship to almost all serviceable pin codes across India through trusted courier partners. You can check serviceability at checkout by entering your pin code.

Do you ship internationally?

Yes, we offer international shipping to many countries. International shipping charges, duties, and taxes (if any) are calculated based on the destination and shown before you complete your order.

How long does delivery take?

Domestic orders are usually delivered within 4–8 business days after dispatch. Some made-to-order or large items may take longer; the estimated timeline is shown on the product page.

How can I track my order?

Once your order is dispatched, we email and/or message you a tracking link and courier details so you can follow your shipment until it reaches you.

What payment methods do you accept?

We accept major credit and debit cards, UPI, net banking, and popular wallets through our secure payment gateway. Availability may vary by region.

Is it safe to pay on your website?

Yes. Payments are processed through a PCI-compliant, encrypted payment gateway. We do not store your full card details on our servers.

Can I modify or cancel my order?

You can request a change or cancellation before your order is dispatched by contacting us quickly. Once an order has shipped, it cannot be cancelled but may be eligible for return as per our Return & Refund Policy.

Do you offer Cash on Delivery (COD)?

COD availability depends on your location and the order value. If COD is available for your pin code, the option will appear at checkout.

What if my product arrives damaged?

We pack every item carefully, but if your product arrives damaged or defective, contact us within 48 hours of delivery with photos and your order number, and we will arrange a replacement or refund.

What is your return policy?

We accept returns for damaged, defective, or incorrect items reported within 48 hours of delivery. Please review our Return & Refund Policy for full details and eligibility.

How do refunds work?

Approved refunds are processed to your original payment method within 7–10 business days after we receive and inspect the returned item.

Why do colours look slightly different from the photos?

Handmade items have natural variations, and screen settings can affect how colours appear. These small differences are part of the charm of authentic handcrafted products.

Do you offer gift wrapping?

Selected products and occasions offer gift packaging. Where available, you can choose the option at checkout or mention it in the order notes.

Can I order in bulk or for corporate gifting?

Yes. We welcome bulk, wholesale, and corporate gifting enquiries. Please contact us with your requirements and we will share a custom quote.

Do you take custom or personalised orders?

For many crafts we can arrange custom sizes, colours, or personalisation. Reach out with your idea and we will let you know feasibility and timelines.

How should I care for handmade products?

Care varies by material. Each product page lists care guidance; in general, keep items away from direct moisture and harsh sunlight, and dust gently with a soft, dry cloth.

How do I contact customer support?

You can reach us by email at support@vaachak.in or by phone/WhatsApp at 081800 12987. We typically respond within one business day.

Do you have a physical store?

We operate primarily online so that we can support artisans across regions. For visits or appointments, please contact us in advance.

Is my personal information safe with you?

Yes. We handle your data responsibly and only use it to process orders and improve your experience, as described in our Privacy Policy.