Shipping Policy

This Shipping Policy explains how vaachak-in processes, packs, and delivers your orders within India and internationally. By placing an order with us, you agree to the terms described below. Because our products are handmade, we take extra care in packaging to ensure that each piece reaches you safely.

1. Order Processing Time

Orders are typically processed and dispatched within 1–3 business days after payment confirmation. Made-to-order, customised, or large items may require additional processing time, which is mentioned on the product page where applicable. Orders are not processed or dispatched on Sundays and public holidays.

2. Shipping Destinations

We ship to most serviceable pin codes across India and to many international destinations. Serviceability for your location can be checked at checkout by entering your pin code or selecting your country. In rare cases where your area is not serviceable by our courier partners, our team will contact you to arrange an alternative or to process a refund.

3. Shipping Charges

Shipping charges, if applicable, are calculated based on the delivery location, weight, and dimensions of the products, and are displayed at checkout before you confirm payment. We may offer free shipping on eligible domestic orders above a specified value; any such offer and its threshold will be shown on the website. International shipping charges are calculated separately at checkout.

4. Estimated Delivery Time

For domestic orders, estimated delivery is usually within 4–8 business days after dispatch, depending on your location. Remote or hard-to-reach areas may take longer. International deliveries typically take 7–21 business days after dispatch, depending on the destination country and customs processing. All timelines are estimates and not guaranteed.

5. Order Tracking

Once your order is dispatched, we will share a tracking number and courier details by email and/or message. You can use this information to follow your shipment’s progress. If you do not receive tracking details within a reasonable time after dispatch, please contact our support team.

6. Packaging

Handmade items, especially fragile pieces such as terracotta, ceramic, glass, and painted products, are packed with protective materials to minimise the risk of damage during transit. We continuously work to use responsible and, where possible, eco-friendly packaging in keeping with our values.

7. Delays

While we make every effort to dispatch and deliver on time, delays may occur due to factors beyond our control, including courier disruptions, weather conditions, regional restrictions, peak-season volumes, strikes, and force majeure events. We appreciate your patience and will assist you in tracking and resolving any delivery concerns.

8. Incorrect or Incomplete Address

Please ensure that your shipping address, pin code, and contact number are accurate and complete at the time of placing the order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details. If a shipment is returned to us due to an incorrect address or repeated failed delivery attempts, additional shipping charges may apply for re-dispatch.

9. Failed Delivery Attempts

Our courier partners generally make multiple attempts to deliver your order. If delivery cannot be completed after these attempts, the package may be returned to us. In such cases, we will contact you to arrange re-shipment, which may incur additional charges, or to process a refund as appropriate.

10. Customs, Duties, and Taxes (International)

International shipments may be subject to import duties, taxes, and customs clearance fees levied by the destination country. These charges are the responsibility of the recipient and are not included in our product or shipping prices unless stated otherwise. We recommend checking your country’s import regulations before placing an international order.

11. Risk and Ownership

Risk in the products passes to you upon delivery to the address provided. We recommend inspecting your package at the time of delivery and reporting any visible damage immediately, as described in our Return & Refund Policy.

12. Multiple Shipments

Occasionally, items in a single order may be dispatched separately from different artisan locations. In such cases, you may receive multiple packages at different times, and you will not be charged extra for split shipments.

13. Self-Pickup and Special Handling

For certain large, fragile, or high-value items, special handling or freight arrangements may be required. In such cases, our team will coordinate with you regarding the most suitable shipping method and any applicable charges before dispatch. Where self-pickup is offered for your location, the option and instructions will be communicated to you so that you can collect your order conveniently.

14. Address Changes After Ordering

If you need to change your shipping address after placing an order, please contact us as soon as possible. We can update the address only if the order has not yet been dispatched. Once an order is handed over to the courier, address changes may not be possible, and any re-routing is subject to the courier’s policies and may attract additional charges. Please double-check your address and contact number before confirming your order.

15. Undelivered and Returned Shipments

If a shipment is returned to us as undelivered due to reasons such as an incorrect address, the recipient being unavailable after multiple delivery attempts, or refusal to accept delivery, we will contact you to arrange re-shipment. Re-shipment may attract additional shipping charges. If you choose not to proceed with re-shipment, we will refund the product value after deducting any non-recoverable shipping costs, where applicable.

16. Festive and Peak-Season Shipping

During festive seasons, sales, and peak periods, order volumes and courier networks experience higher loads, which may extend processing and delivery timelines. We recommend ordering early for time-sensitive occasions and gifting so that your order reaches you comfortably in time. We will continue to keep you informed about your order status during such busy periods.

17. Combining Orders

Separate orders placed individually cannot always be combined into a single shipment, as items may be dispatched from different artisan locations and processed independently. If you wish to combine orders, please contact us immediately after placing them, and we will try to accommodate the request wherever it is feasible.

18. Packaging and Sustainability

We continually work to improve our packaging so that it protects fragile, handmade items while reducing environmental impact wherever possible. You may notice recycled, minimal, or eco-friendly packaging materials as part of this effort. Our priority is to ensure that your product arrives safely and beautifully, while staying true to our values of responsible and mindful commerce.

19. Delivery Confirmation

Once your order is marked as delivered by the courier, it is considered successfully received. If the tracking status shows delivery but you have not received the package, please contact us within 48 hours so that we can investigate with the courier partner. Timely reporting greatly improves the chances of a successful resolution, as couriers maintain delivery records only for a limited period.

20. International Order Timelines

International deliveries depend on customs clearance, local postal networks, and destination-country regulations, all of which can affect timelines. While we dispatch promptly and provide tracking where available, we cannot control delays caused by customs inspections, local handling, or regional disruptions. We appreciate your patience with cross-border shipments and will support you in tracking your parcel.

21. Contact Us

For any shipping or delivery query, please contact our support team at support@vaachak.in, call 081800 12987, or write to Kingsbury, Pride World City, E2-702, Charholi Budruk, Pune, Maharashtra 412012. We are happy to help track your order and resolve any concerns.