Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of the vaachak-in website and the purchase of any products offered through it. By browsing, registering, or placing an order on our website, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue use of the website. We recommend that you read this document carefully and revisit it from time to time, as it forms a legally binding agreement between you (“customer”, “you”, “user”) and vaachak-in (“we”, “us”, “our”).

1. Eligibility

By using this website, you represent that you are at least 18 years of age, or that you are accessing the website under the supervision of a parent or legal guardian, and that you are legally capable of entering into a binding contract. You agree to provide accurate, current, and complete information during registration and at the time of placing an order. We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion, particularly where fraud, misuse, or a breach of these Terms is suspected.

2. Products and Handmade Nature

Our products are handcrafted by artisans across India. Because each item is made by hand, slight variations in colour, size, texture, grain, weight, and finish are natural and should be expected. Such variations are not defects; they are the signature of authentic handmade work. Product images on the website are for representation only, and actual colours may vary slightly depending on your screen, lighting, and photography. We make every reasonable effort to display our products as accurately as possible.

3. Pricing and Product Information

All prices are listed in the applicable currency and are inclusive or exclusive of taxes as indicated at checkout. We strive to ensure that all details, descriptions, and prices appearing on the website are accurate; however, errors may occur. If we discover an error in the price or description of any product you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it. Prices and product availability are subject to change without prior notice.

4. Orders and Acceptance

When you place an order, you are making an offer to purchase products subject to these Terms. An order confirmation email or message acknowledges receipt of your order but does not constitute acceptance. A contract between you and us is formed only when your order is dispatched. We reserve the right to accept or decline any order for reasons including, but not limited to, product unavailability, pricing errors, suspected fraud, or delivery restrictions. In such cases, any amount already paid will be refunded.

5. Payments

Payments are processed through secure, third-party payment gateways. By providing payment information, you confirm that you are authorised to use the chosen payment method. We do not store complete card details on our servers. All transactions are subject to validation checks and authorisation by your payment provider. If your provider declines payment, we will not be liable for any resulting delay or non-delivery.

6. Shipping and Delivery

Shipping timelines, charges, and serviceable locations are described in our Shipping Policy, which forms part of these Terms. Estimated delivery dates are indicative and not guaranteed, as delivery may be affected by factors beyond our control, including courier delays, weather, regional restrictions, and force majeure events. Risk in the products passes to you upon delivery.

7. Returns, Replacements, and Refunds

Our Return & Refund Policy governs returns, replacements, cancellations, and refunds. Please review it before placing an order. By purchasing from us, you agree to the eligibility conditions and timelines described in that policy.

8. Intellectual Property

All content on this website, including text, graphics, logos, product images, designs, and the compilation thereof, is the property of vaachak-in or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or commercially exploit any content without our prior written permission. The artisan designs and craft motifs featured remain the cultural and creative heritage of their respective makers and communities.

9. User Conduct

You agree not to use the website for any unlawful purpose or in any way that could damage, disable, or impair the website or interfere with another party’s use of it. You must not attempt to gain unauthorised access to any part of the website, its servers, or any connected systems. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

10. Limitation of Liability

To the maximum extent permitted by law, vaachak-in shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the website or products purchased through it. Our total liability for any claim arising from an order shall not exceed the amount actually paid by you for that order. Nothing in these Terms excludes liability that cannot lawfully be excluded.

11. Indemnity

You agree to indemnify and hold harmless vaachak-in, its directors, employees, and partners from any claims, losses, liabilities, or expenses arising out of your breach of these Terms, your violation of any law, or your infringement of the rights of a third party.

12. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the content, policies, or practices of any third-party websites and encourage you to review their terms separately.

13. Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice. Changes become effective when posted on this page. Your continued use of the website after any changes constitutes acceptance of the revised Terms. The “last updated” practice means you should review this page periodically.

14. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these Terms or your use of the website shall be subject to the exclusive jurisdiction of the competent courts. We encourage amicable resolution of any concerns before pursuing formal proceedings.

15. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions. The remaining Terms will continue in full force and effect as if the invalid provision had not been included, and the invalid provision shall be replaced, where possible, with a valid one that most closely reflects the original intention.

16. Force Majeure

We shall not be held liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to natural disasters, floods, fire, pandemics, epidemics, government actions, strikes, transport disruptions, power or internet failures, and other acts of God. During such events, our obligations are suspended for the duration of the event, and we will resume performance as soon as reasonably practicable.

17. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and Disclaimer Policy, constitute the entire agreement between you and us regarding your use of the website, and supersede any prior understandings, communications, or agreements, whether oral or written. No waiver of any term shall be deemed a continuing waiver of that term or any other term, and our failure to enforce any right shall not constitute a waiver of that right.

18. Contact Us

If you have any questions about these Terms, please contact us at support@vaachak.in, call us at 081800 12987, or write to us at Kingsbury, Pride World City, E2-702, Charholi Budruk, Pune, Maharashtra 412012. We are committed to resolving your concerns fairly and promptly.